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Digital Service Overview
100% Digital Platform
SMC Signal Pro is a digital trading signals platform that provides online-only services. We do not ship physical products. All our services, including premium subscriptions, trading signals, educational content, and platform access, are delivered digitally through our web platform.
Important: Since we provide digital services only, traditional shipping terms do not apply. This policy explains how our digital services are delivered and accessed.
Instant Digital Delivery
Immediate Access
All services are delivered instantly upon successful payment processing:
- Premium Subscription: Activated within 30 seconds of payment
- Account Deposits: Available immediately after transaction confirmation
- Trading Signals: Real-time delivery to your dashboard
- Platform Features: Unlocked instantly upon upgrade
Service Activation Process
- Payment Processing: 10-30 seconds for most payment methods
- Account Verification: Automatic verification via secure payment gateways
- Service Activation: Immediate upgrade of account privileges
- Confirmation Email: Sent within 5 minutes of successful activation
Platform Access Methods
Multi-Device Access
Your services are accessible through multiple channels:
- Web Browser: Full platform access via https://smcsignal.com
- Mobile Responsive: Optimized for smartphones and tablets
- Real-time Notifications: Browser notifications for new signals
- Chat System: Live trading community access
Account Credentials
- Username and password login
- Email-based authentication
- Mobile number login support
- Secure session management
Service Availability
24/7 Platform Access
Our digital platform operates continuously:
- Uptime Guarantee: 99.5% availability target
- Market Hours: Signals delivered during active trading sessions
- Maintenance Windows: Scheduled during low-activity periods (usually weekends)
- Emergency Maintenance: Rare unscheduled maintenance with advance notice
Geographic Availability
- Global Access: Available worldwide with internet connection
- Multi-Currency Support: USD, EUR, GBP, INR, CAD, AUD, JPY
- Time Zone Adaptation: Platform displays times in your local timezone
- Language Support: Primary support in English
Trading Signals Delivery
Signal Distribution
- Real-time Dashboard: Instant updates on your personal dashboard
- Live Signal Feed: Continuous feed of new opportunities
- Email Notifications: Optional email alerts for premium members
- Chat Integration: Signals shared in premium chat rooms
Signal Timing
- Market Session-Based: Signals delivered during active trading hours
- London Session: Primary focus (8:00 AM - 5:00 PM GMT)
- New York Session: Secondary coverage (1:00 PM - 10:00 PM GMT)
- Asian Session: Selected opportunities (11:00 PM - 8:00 AM GMT)
Service Interruptions
Planned Maintenance
- Advance Notice: 48-hour notification for scheduled maintenance
- Duration: Typically 1-4 hours during weekends
- Communication: Updates via email and platform announcements
- Compensation: Service credit for extended outages (>4 hours)
Unplanned Outages
- Immediate Response: Technical team alerted within 5 minutes
- Status Updates: Regular updates on resolution progress
- Recovery Time: Target resolution within 2 hours
- Service Credits: Automatic credits for outages exceeding 6 hours
Payment Processing & Access
Payment Methods Supported
- Credit/Debit Cards: Visa, MasterCard, American Express
- Digital Wallets: PayPal, Google Pay, Apple Pay
- Bank Transfers: Direct bank transfers (selected regions)
- UPI Payments: All major UPI apps (India)
- Net Banking: 50+ banks supported (India)
Processing Times
- Credit/Debit Cards: Instant processing
- PayPal: Instant processing
- UPI: 5-30 seconds
- Net Banking: 1-5 minutes
- Bank Transfers: 1-3 business days
Account Security & Access
Account Protection
- Secure Login: Password encryption and secure sessions
- Data Protection: SSL encryption for all communications
- Account Recovery: Password reset via verified email
- Activity Monitoring: Suspicious activity detection and alerts
Access Issues Resolution
If you experience access problems:
- Check Payment Status: Verify transaction completion
- Clear Browser Cache: Refresh login credentials
- Try Alternative Device: Access from different device/browser
- Contact Support: Technical assistance within 4 hours
Technical Support
Support Channels
- Email Support: support@smcsignal.com (24-hour response)
- Live Chat: Available during business hours
- Help Center: Self-service documentation and FAQs
- Community Forum: User community and peer support
Support Priorities
- Critical Issues: Payment/access problems (2-hour response)
- High Priority: Service functionality issues (4-hour response)
- Medium Priority: Feature questions (8-hour response)
- Low Priority: General inquiries (24-hour response)
International Considerations
Global Service Delivery
Our digital platform serves users worldwide with considerations for:
- Time Zones: Local time display and market hour adjustments
- Currency Conversion: Real-time exchange rates for international users
- Regulatory Compliance: Service available subject to local regulations
- Data Privacy: GDPR and international privacy law compliance
Regional Note: While our services are available globally, users are responsible for ensuring compliance with their local financial regulations and trading laws.
Policy Updates
This Shipping & Delivery Policy may be updated to reflect changes in our digital service delivery methods. Users will be notified of significant changes through email and platform announcements.
Version: 1.2
Effective Date: July 1, 2025
Last Reviewed: July 1, 2025
Contact for Service Issues
Email: support@smcsignal.com
Subject Line: "Service Access Issue - [Your Username]"
Response Time: Critical issues within 2 hours
Available: 24/7 for account access problems