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Contact Us

Get in touch with the SMC Signal Pro team

We're here to help with your trading journey

Email Support

support@smcsignal.com

Response within 24 hours

Best for: Technical issues, account problems, billing inquiries

Live Chat

Available in Platform

Business hours only

Best for: Quick questions, signal clarifications, platform help

Emergency Support

Critical Issues Only

Account security concerns

Best for: Unauthorized access, payment disputes, urgent matters

Send us a Message

Support Hours

  • Email Support: 24/7
  • Live Chat: Mon-Fri, 9 AM - 6 PM UTC
  • Emergency: 24/7 (Account security only)

Business Information

SMC Signal Pro
Digital Trading Platform
Global Operations
support@smcsignal.com

Languages

Primary: English
Additional support available for major languages

Frequently Asked Questions

How do I create an account?

Click "Register" on the homepage, fill in your details (username, email, password), and you'll have instant access to the platform. No email verification required!

How do I upgrade to premium?

Visit the "Upgrade to Premium" page and choose from our payment options: Stripe (global), PayPal (international), or Razorpay (India). Premium activates automatically after payment.

How often are signals updated?

Signals are generated in real-time during active market sessions. Free users get 2 signals per day, premium users get unlimited access to all signals.

What payment methods do you accept?

We accept credit/debit cards, PayPal, UPI, net banking, and digital wallets. Multiple currencies supported: USD, EUR, GBP, INR, CAD, AUD, JPY.

What's your refund policy?

We offer a 14-day money-back guarantee for premium subscriptions. See our Cancellation & Refund Policy for complete details.

What is SMC analysis?

Smart Money Concepts (SMC) focuses on institutional trading patterns including Break of Structure (BOS), Change of Character (CHOCH), Order Blocks, and Liquidity analysis for professional trading insights.

Critical Issues

Account security, payment problems

2 hours

High Priority

Platform access, signal issues

4 hours

Medium Priority

Feature questions, general support

8 hours

General Inquiries

Information, feedback, suggestions

24 hours